Frequently Asked Questions

General

What are your hours of operation?
We are open from 8:30am – 4:30pm EST, Monday through Friday except holidays. Please feel free to email us any time during or after hours as we answer all emails in the order we receive them by the next business day.
How do I get a quote?
The easiest way to get a quote is to email our customer service team; Hello@SmoothUSA.com Please include your full name with phone number, school name and address, telling us a little bit about your project and we’ll have one of our District Managers contact you.
What is your minimum order?
Our minimum order for most designs is 24 pieces. Please consult with us today for more in-depth information, as we need to see your design for a more accurate answer.
What are my deadlines like for graduation packages including cap & gown?
We like to have all of the information for your school finalized by mid-March however we understand there can be extenuating circumstances. You can always contact your District Manager or our customer service department, Hello@SmoothUSA.com, if you need help.
What are my deadlines like for yearbook?
We are proud to offer some of the most flexible deadlines in the industry. The first deadline is for a complete cover submitted by February. As for the rest of the book, we recommend submitting your finished product a month before you need delivery. For example, if you would like to receive your books 6/15, we recommend submitting it to us by 5/15. Payment arrangements should be finalized upon submitting the book for printing.
What items do you offer?
The quantity of products we offer is somewhat endless. You are invited to view our online garment catalog for some of these items. Please contact our customer service department via email if you wish to view our promotional products catalog.
Visit our Smooth Product Catalog
I want individualized custom names on my items, how do I collect this info?
Please fill out our online form and someone will get back to you.
Online Form
Are there size charts available?
Size charts for every item are located to the right of the size selector or below the product image. Most times, our schools have sample sizes available for you to view at the school in case you have questions.
Are your main site and apparel webstores mobile-friendly?
Yes, all of our web pages are mobile-friendly.
What is the standard turnaround time for an apparel order?
Once your custom artwork proof has been approved, our standard production time is 7-9 business days and 2 business days for delivery.
What is the standard turnaround time for my yearbooks, once I have paid & submitted the book?
Once the book is approved and payment arrangements have been made, time to delivery is about 4 weeks total.
Will I be notified when my order ships?
Every apparel or direct-to-home order will receive a FedEx or UPS tracking email. For orders delivered to the school, the school will notify you when they are ready to distribute orders.
Do you ship to PO Boxes?
Unfortunately we cannot ship packages to PO Boxes.
Do you have a storefront so that I can pick up my order?
Sorry, we do not have a storefront.

Design Your Own

What file types of artwork are acceptable for upload?
For best results, please use high resolution .jpeg or .png images, or vectored .eps/.pdf images without embedded artwork with all fonts converted to outlines. Our art department is always at the ready to help you. Any questions can be directed to Artwork@SmoothUSA.com
What resolution is optimal for my artwork?
Vector is ideal, but 300dpi will do nicely as well.
My artwork looks pixelated, can you help fix this?
Our Art and Design team will notify you if your artwork exceeds normal pixilation levels and will work with you to make your artwork look great on your merchandise.
What areas can be printed on a garment?
As each garment is unique it is best to contact your District Manager or our customer service team for assistance, Hello@Smoothusa.com
How do I design my own garment?
Our easy to use Design Studio allows you to upload your own artwork and share your design ideas with friends and family. Our Art department can then help finalize your design once you are ready. Any questions can be directed to Artwork@SmoothUSA.com
Our Design Studio